We want you to be extremely comfortable with your carriers and use them with ease. Please remember that it may take a few days or even a week or so for you and your baby to learn how to comfortably use your carrier. If you need help with your carrier, please do not hesitate to contact us at. If your carrier arrives damaged, please contact us to arrange an exchange.
How do I cancel an order?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
All sales are final, we do not refund.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9820255297 (between 10 am - 6pm ) or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.